Privacy Policy

Last updated: 01/05/2025

At Olora™ (operated by Ladelle Beauty Ltd), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.olora.store and make a purchase or interact with us. We are committed to safeguarding your data in compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

By using our website or making a purchase, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with the best possible experience:

• Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, shipping address, phone number, and payment information.

• Non-Personal Information: We also collect non-personally identifiable information such as your browsing behavior, device information, and IP address to improve our services and website performance.

• Cookies and Tracking Technologies: We use cookies, pixel tags, and other tracking technologies to enhance your browsing experience, analyze trends, and personalize your marketing and ads.

2. How We Use Your Information

We use the information we collect to:

• Process Transactions: To complete your order, including processing payments and delivering your products.
• Improve Customer Service: To respond to your customer support requests, comments, and inquiries.
• Personalize Your Experience: To customize content, offers, and product recommendations.
• Marketing and Promotions: To send you promotional emails, newsletters, or offers you may find useful, based on your preferences.
• Analyze and Improve: To monitor and analyze website traffic and user behavior to improve the user experience and site performance.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers to help us operate our business, such as:

• Payment Processors: To process payments securely and efficiently.
• Shipping and Delivery Services: To fulfill and ship your orders.
• Marketing and Analytics Services: To run targeted advertising and analyze website performance.

These third-party providers are only given access to your data as necessary for them to perform services on our behalf and are obligated not to disclose or use the information for any other purpose.

4. Your Data Protection Rights

As a resident of the USA, you have certain rights regarding your personal data:

• Access and Correction: You have the right to access the personal information we have about you and to request that we correct or update it.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or operational reasons).
• Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email, or by contacting us directly.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure payment gateways, encryption, and other technical safeguards to ensure the confidentiality of your data during transactions.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request to know what personal data we collect about you.
• Right to Delete: You can request the deletion of your personal information, subject to some exceptions.
• Right to Opt-Out of Sale: We do not sell personal data, but if we did in the future, you would have the right to opt-out.

To exercise your rights under the CCPA, please contact us using the information provided below.

7. International Transfers

If you are accessing our website from outside the United States, please note that your personal information may be transferred to and processed in the United States. By using our services, you consent to the transfer of your data to the United States.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us:

Company Name: Ladelle Beauty Ltd
Brand Name: Olora™
Email: info@olora.store